Terms and Conditions of Sale

Terms and Conditions of Sale


All St John Ambulance Australia branded First Aid Kits and components are sold on condition that they meet St John or Manufacturers Quality Standards and are fit for the purpose as set out in our specifications/manuals. Brands other than St John Ambulance Australia are subject to individual manufacturer’s Terms and Conditions of Trade.

Unless otherwise agreed in writing on behalf of St John Ambulance Australia, all goods and services ordered by a customer from St John Ambulance Australia shall be supplied on the following terms and conditions.

1. Price

The price for goods and/or services shall be St John Ambulance Australia’s current price list price or current quoted price (as the case may be at the date on which the order is accepted and supplied by St John Ambulance Australia). St John Ambulance Australia is entitled to adjust any price stated on the current price list to take account of variations in the cost of St John Ambulance Australia.

There is a minimum order amount of $24.00. Should your product order total be less than this, the website will automatically round to the $24.00 minimum at checkout. Orders over this amount will not incur this fee.

2. Payment

Payment shall be by credit card or other available payment options. Title of the goods does not transfer until full, cleared payment is received.

3. Delivery

A packaging/delivery fee will apply. St John Ambulance Australia is entitled to adjust the current delivery fee to take account of variations in the cost to St John Ambulance Australia.

4. Risk

The risk in goods shall pass to the customer on delivery to the customer's delivery destination. However, ownership remains with St John Ambulance Australia until such a time as full payment is made.

5. Delay

St John Ambulance Australia will endeavour to fill orders promptly, but will not be liable in respect of any delay occurring in the supply of goods and/or services and all consequences of such delay.

6. Amendment of Order

Where the customer desires to amend the order or delivery schedule and St John Ambulance Australia is prepared to accept the amendment, the price shall be amended to include the additional costs resulting from the amendment.

7. Warranties and Limitation of St John Ambulance Australia's Liability

Prices may change, subject to manufacturers and cost increases.

(a) The customer shall receive the benefit of all warranties and conditions which are implied by law and which St John Ambulance Australia may not lawfully exclude.

(b) Subject to (a) but to the fullest extent permitted by law, St John Ambulance Australia excludes all other implied warranties and conditions and limits it liabilities for a breach of an express or implied term, condition or warranty of this contract to one of the following at the option of St John Ambulance Australia:

  1. in the case of goods, to the replacement or repair of the goods or the cost of replacing or repairing the goods, excluding any freight charges.
  2. in the case of services, to the supplying of the services again, or the cost of supplying the services again.

8. Returned Goods and Claims Procedure

The customer shall notify St John Ambulance Australia of the customer’s intention to return any product priorto its return. See Shipping & Returns

9. Goods and Services Tax

A tax invoice with GST will be issued for all goods.

10. Intellectual Property

Use of any intellectual property must have written authority of St John Ambulance Australia. Exclusions are registered names, trademarks, logos, and specifications in training or product promotional material produced and commercially distributed to St John Ambulance Australia.