Our Policies

Work Health and Safety Policy

St. John Ambulance National Product Sourcing Unit (NPSU) sources, procures, distributes, and sells online, a range of first aid, safety, and emergency products.

St. John NPSU is genuinely committed to the ongoing health and safety of all employees, contractors, suppliers, customers, and visitors to its premises.

St. John views safety as an integral part of our business. Our Integrated Management System is based on the requirements of ISO 45001:2018.

St. John Ambulance NPSU aims to maintain an accident-free workplace by:

Complying with statutory requirements, codes, standards and guidelines.
Ensuring health and safety is an integral part of every managerial and employee position.
Defining roles and responsibilities for occupational health and safety including an OHS committee comprised of staff.
Involving our personnel, including key partners in the decision-making processes through regular communication, consultation, and training.
Training workers to provide information, create understanding, shape attitudes and behaviours to achieve a positive safety culture.
Identifying, evaluating and managing hazards and risks to an acceptable level.
Monitoring, reviewing, and evaluating the effectiveness of the processes and measures implemented, with a view to identifying opportunities for improvement.
Using safe working systems supported by documented working procedures and only using materials that are safe which do not pose a risk to the health and safety of staff.
Reporting of all incidents, however minor, to management so that appropriate action can be undertaken to eliminate a repetition and to minimise risk.
Striving to continuously improve our systems and practices through a process of auditing, review and revision of work health and safety objectives and targets.

People are our most important asset, and their health and safety are our greatest responsibility. All personnel have a responsibility for their own safety and that of other people around them. We encourage people to proactively accept this responsibility.

St. John Ambulance NPSU will take all steps necessary to ensure that its activities do not compromise this commitment. We promote Safety first; this is the St. John Ambulance Way.

Quality Policy

St. John Ambulance National Product Sourcing Unit (NPSU) sources, procures, distributes and sells online, a range of first aid, safety, and emergency products.

St. John NPSU is committed to providing products which are of the highest quality, meeting all legislative and regulatory requirements for all our customers.

St. John NPSU is dedicated to exceeding our customers' expectations. Our Integrated Management System is based on the requirements of ISO 9001:2015.

St. John Ambulance NPSU aims to deliver quality products by:

Complying with statutory and legal requirements, codes, standards and guidelines including third-party audits.
Ensuring management are actively involved and provide demonstrated leadership to support continuous improvement in quality performance.
Monitoring, reviewing and evaluating the effectiveness of the processes and measures implemented including our suppliers' quality, with a view to understanding and improving performance and identifying opportunities for improvement.
Ensuring quality risks are identified and potential non-conformances are controlled and eliminated.
Provide adequate resources to establish, implement and continually improve the integrated management system.
Communicate this policy to all employees through inductions, training and ongoing examples in the workplace.
Promote a culture standard of zero defects performance.
Understanding our customer's needs and expectations and fully complying with customer requirements.
Obtaining feedback from our clients and all stakeholders involved in the process of service delivery to gauge our overall performance and effectiveness.
Striving to continuously improve our systems and practices through a process of auditing, review and revision of quality objectives and targets.

St. John NPSU strives for excellence and is committed to continual improvement to provide the best standard of products and services.

Anti-Slavery Policy

St. John Ambulance National Product Sourcing Unit (NPSU) sources, procures, distributes and sells online, a range of first aid, safety, and emergency products.

St. John Ambulance opposes any form of slavery and is committed to minimising the risk of it occurring in our own business operations and supply chain, or through any other business relationship.

Modern slavery is a term which covers a range of exploitive practices occurring in various forms such as slavery, child labour, excessive overtime, servitude, forced and compulsory labour and human trafficking.

St. John NPSU is committed to complying with relevant modern slavery legislation including respecting and upholding human rights across our operations and supply chains.

Work being undertaken to underpin our commitment includes:

Conducting risk assessments to determine which parts of our business and which of our suppliers are at risk of modern slavery to help focus further efforts.
Engaging certified independent, third-party auditors to audit our large suppliers to Social and Ethical responsibility standards. This is managed through the global SEDEX database.
Engaging with our suppliers to convey our Modern Slavery Policy and to gain an understanding of the measures taken by them to ensure modern slavery is not occurring in their business and their supply chain.
General Manager NPSU is a trained and certified auditor of Ethical sourcing and social responsibility.
Educating and training our people on modern slavery, the application of this policy and associated processes.
Effectively handling any breach. We recognise that modern slavery is a complex issue and will work with suppliers wherever possible to ensure the best outcome for the people at risk. This response may range from ceasing activities with the supplier to collaboration to improve performance.
Monitoring the effectiveness of our actions and improve our approach over time.

St. John Ambulance NPSU is committed to eliminating any risk of modern slavery in its supply chain.

Environmental Policy

St. John Ambulance National Product Sourcing Unit (NPSU) sources, procures, distributes and sells online, a range of first aid, safety, and emergency products.

Although the manufacturers and suppliers of these products are responsible for managing the environment during the manufacturing process, St. John NPSU works with its partners in reviewing the environmental impacts in its supply chain to minimise any harm to the environment.

We strive to conduct our business in an environmentally responsible manner.

Responsible Environmental Management is a fundamental part of our business with our Integrated Management System based on the requirements of ISO 14001:2015.

St. John Ambulance NPSU aims to maintain the environment by:

Complying with statutory requirements, codes, standards and guidelines.
Ensuring management are actively involved and provide demonstrated leadership to support continuous improvement in environmental performance.
Communicating and consulting with all personnel and partners, to increase their awareness of their environmental obligations and responsibilities, and providing the information, instruction and supervision required.
Adopting the best available practices for the reduction of pollution and emissions to air, water and land, and for the conservation of water and energy, and the reduction of waste.
Reducing and recycling waste materials where possible and dispose of other waste material in a responsible manner.
Monitoring, reviewing and evaluating the effectiveness of the processes and measures implemented, with a view to understanding and improving performance and identifying opportunities for improvement.
Striving to continuously improve our systems and practices through a process of auditing, review and revision of environmental objectives and targets.

St. John NPSU undertakes to consult its employees, contractors, suppliers and our customers on safety and environmental matters especially where any workplace change of practice may impact the environment or their obligations.

St. John NPSU will take all steps necessary to ensure that its activities do not compromise this commitment. Our vision is to maintain the highest standard of environmental performance in our supply chain.