Shipping & Returns

Shipping & Returns

Delivery Information

We undertake to despatch your order on the next business day *if the order is placed before 10:00am Sydney time.  Flat rate shipping refers to freight charged for an online order placed on the website only. 

We use Australia Post or their agents for deliveries throughout Australia.  Please refer to the Australia Post website to receive the latst information on delivery times, as current events may impact your delivery - this is beyond our control.

Once your delivery is picked up from our warehouse, Australia Post will send an email or SMS, with a tracking number and details of their website. This will enable you to track your order if required.

For items such as medical stretchers that are too big for Australia Post to carry, we will use our nominated courier service.

International Customers

We are currently not shipping overseas due to the delays in international shipping times. 

Returned Goods and Claims Procedure

a)The following procedure in respect of returning goods and making claims in conjunction with any alleged breach of any express or implied term, condition or warranty of this contract is designed to facilitate prompt handling of customer claims and to enable both SJAA and the customer to mitigate any loss which either may suffer as a result of the alleged breach, the customer shall notify SJAA in writing within 7 days.

b)We do not refund for change of mind, however, At SJAA’s discretion, goods incorrectly ordered by the customer may be returned for refund, they must be returned in a saleable condition within 7 days at the customer’s expense prior to the issue of a credit note. A restocking fee may be charged. No returns will be accepted after 14 days.

c)The customer shall notify SJAA of the customer’s intention to return any product prior to its return. Please quote invoice number. SJA will notify the customer of arrangements for the inspection of the product prior to its return or of arrangements for its return, such return being at the expense of the customer.

d) Refunds will not be provided for any of the e-learning courses or e-Books published on this website, so please make an informed decision before making payment.

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