St John Ambulance Australia is committed to protecting your privacy and handling your personal information responsibly. We comply with applicable Australian privacy laws and take reasonable steps to ensure personal information is collected, used, stored and disclosed securely and carefully.
1. Information We Collect
We recognise that your personal information is important. This policy explains:
- Why we collect personal information
- How we collect personal information
- What information we collect
- Who we may share personal information with
- How we use personal information for marketing
- How we protect personal information
- How you can access or update your information
- How you can make a privacy complaint
- How we manage changes to this Privacy Policy
Why We Collect Personal Information
St John may collect and use personal information to:
- Provide and deliver products or services
- Complete transactions with your or on your behalf
- Process and manage your orders
- Better understand your needs and preferences
- Improve our products, services and customer experience
- Provide information or offers that may be of interest or benefit to you
- Meet or legal and regulatory obligations
How We Collect Personal Information
In most cases, we collect personal information directly from you. This may occur when you:
- Place an order
- Create or update an online account
- Contact us with an enquiry
- Enter a competition
- Complete a survey
- Provide feedback
- Subscribe to marketing communications
The Information We Collect
The personal information we collect may include:
- Your name
- Billing and delivery addresses
- Email address
- Phone number
- Account details
- Order and transaction information
- Information you provide when contacting us or submitting an enquiry
We only collect information that is reasonably necessary for our activities and services.
2. How We Use and Share Your Information
We may share relevant personal information with trusted third parties that help us provide our products and services.
These organisations may assist with:
- Processing and delivering your order
- Providing, managing or administering products and services
- Processing payments and financial transactions
- Maintaining, reviewing and improving our systems, procedures and infrastructure
- Testing or upgrading our computer systems
- Managing mailing lists where you have chosen to receive communications from us
We only provide third partiers with the information needed to perform the relevant service.
Other than these circumstances, St John will not use or disclose your personal information without your consent unless permitted or required by law. For example, we may be required to disclose information to government authorities for purposes relating to public health or safety, or the prevention or detection of unlawful activity.
3. Marketing Communications
You may choose to subscribe to receive marketing communications, promotions and special offers from St John.
You can unsubscribe at any time by selecting the unsubscribe link at the bottom of a marketing email or by contact us at shop@stjohn.org.au.
Unsubscribing from marketing communications will not prevent us from sending information required to process or manage your order.
4. Protecting Your Information
St John takes reasonable steps to protect personal and organisational information from misuse, interference, loss, unauthorised access, modification and disclosure.
Payment Information
We use secure payment providers to process transactions made through the St John National Online Shop. Depending on your selection at checkout, payment methods may include credit and debit cards, Shop Pay, PayPal, Afterpay, Zip Pay and other approved payment options.
When you make a purchase, payment information may be collected and processed by third-party payment providers in accordance with their own privacy policies and security standards. St John does not store your full credit card details on its systems.
We take reasonable steps to ensure payment information is handled securely and that the providers we work with maintain appropriate security measures to protect your personal information
For more information about how your payment information is managed, please refer to the privacy policy of the payment provider you choose during checkout.
Links to Other Websites
This Privacy Policy applies to St John Ambulance Australia and the St John National Online Shop.
Our website may contain links or banners that take you to third-party websites. St John is not responsible for the privacy practices, security or content of those external websites. We recommend reviewing the privacy policy of any third-party website you visit.
5. Accessing and Updating Your Information
If you would like to access, update or correct your personal information, please contact us and we will take reasonable steps to respond to your request in accordance with applicable privacy laws.
6. Updates to This Policy
We may review and update this Privacy Policy from time to time to reflect changes to our practices, customer expectations or legal obligations.
The latest version will be published on the St John National Online Shop
Last updated: September 1, 2026
7. Making a Privacy Complaint
If you have a concern about how St John has handled your personal information, you have the right to make a complaint. We will take reasonable steps to investigate your concern and work with you to resolves it.
You can contact us at:
Email: privacy@stjohn.org.au
Post:
National Privacy Officer
St John Ambulance Australia
Suite 6, 3 Sydney Ave, Barton ACT 2600
